i enjoyed my stay here. the location is perfect for exploring jacksonville, and the views of the river truly exceeded my expectations. the staff were friendly and helpful, making my short visit memorable.

the air conditioning was not effective.

Comfortable room, helpful staff, with a lovely river view from my room that made my stay even better, and the convenient location provided easy access to explore the city.

No complaints.

I enjoyed the bar and restaurant options. The Market served great snacks late at night after the concert. I loved the view of the river from my room. The staff was nice and helpful. They went out of their way to assist me.

The food was not as good as before. Room service was disappointing with paper bag meals instead of trays. It was not what I expected during my stay.

It was just an optimal selection for a short visit in Jacksonville with good value for price. The room was very clean and I appreciated the body wash/shampoo/conditioner dispenser in the shower.

The hotel's decor was modern and inviting, making every common space feel accessible and comforting for seniors like me. The spacious rooms with large windows offered stunning river views that made relaxation truly delightful.

Improve luggage signages for easier navigation.

The river view was fantastic, but the air conditioning was loud.

I loved the spacious room with large windows offering stunning views of the river. The hotel's decor felt modern and inviting, making it very comfortable for relaxing. Additionally, the staff were attentive and accommodating for seniors like me.

Improve signage for luggage access from garage.

The rooftop pool was lovely, and I adored the 24/7 coffee bar! Great for late-night snacks.

I had a rude awakening when a bug decided to join my slumber party—just what I needed!

Views over the river from the room are stunning, with large windows that let in plenty of natural light. The rooftop pool area and fitness center offer a nice escape with a view, and the dining options provide a variety of choices for all tastes.

Check-in can be a hassle with long lines, and directions to navigate the parking garage are unclear, which can be frustrating upon arrival. The rooms occasionally lack attention to detail. for example, mine had some cleanliness issues that detracted from the experience, like leftover water bottles behind the curtains. With no microwave in the room, it made for inconvenient late-night snacks, which might not work for everyone.

I had a fantastic time with my friends at this hotel! We explored two beautiful pro golf courses and enjoyed the playful beaches nearby, making it the perfect spot for a getaway. The gym and pool views were a nice touch. The service was great and food options were varied.

One downside was the confusing signage for carrying luggage from the parking garage. It made things a bit tricky for us when we arrived, but the staff was helpful in pointing us the right way.

Great location with friendly staff!

I had a fun stay! The staff were super nice, especially the waiter at the bar. Loved that the pool's on the 19th floor with amazing views. A little annoying that parking cost $20/night and you find out when checking in. But overall, enjoyed the bar's snacks a lot!

Comfortable stay, convenient location, featuring a delightful outdoor swimming pool and free Wi-Fi in rooms made our visit enjoyable as we were able to explore the city easily since it's only 1.5 km from the Union.

Minimal issues with service.

The rooftop pool and gym were awesome. The room had a stunning river view. I loved the rain head shower too!

Felt home care, nothing too much trouble.

i had a fantastic date night here! the staff was super friendly, and our room had an amazing view of the river with floor-to-ceiling windows. everything exceeded my expectations from our previous stay in jacksonville.

no microwave in the room.

The river view from our suite was absolutely stunning, and we really enjoyed lounging by the rooftop pool and unwinding in the heated hot tub. I really loved the spacious room, but the parking garage was quite a hike from our room, which was a minor inconvenience. 😊